A note about launch days:
LAUNCH POLICY: Any high demand launch items such as clothing brand launches (for example: Apolina , Soor Ploom, and Misha and puff ) will be charged a 30% restocking fee for cancellations and returns. Cancellations and returns for launch day purchases will be for store credit only for any APOLINA, MISHA AND PUFF, and Soor Ploom purchases.
ROUTE INSURANCE OPTION
We are not responsible for damage incurred by the shipping carrier on your package or the items you have purchased. We highly recommend you purchase ROUTE insurance during the checkout process to cover lost, stolen or damaged mail. There seems to be an increase in lost and damaged packages since COVID-19, and therefore the security we can offer you is a paid insurance through ROUTE.
If your package is lost or damaged and you did not purchase ROUTE insurance, we will be happy to make a claim through the carrier; however, it typically will only reimburse a partial (sometimes only up to $50) value. Please contact us at email@example.com with any questions.
COVID-19 DELAYS WITH SHIPPING CARRIER
From time to time, there have been delays with shipping carriers during COVID-19. Once your package leaves our store, and is picked up by the carrier, we are not responsible for longer-than-normal transit times. If your package seems to be stalled, we will happily file a claim with the shipping carrier. Just email us at firstname.lastname@example.org and we will do our best to push the shipping carrier along.
If you wish for signature confirmation, shipping insurance, or expedited shipping, please contact us for a quote.
We offer free shipping on orders over $99.
Orders under $99 will be charged $5 flat-rate shipping.
For non-clothing shipments, we occasionally need to charge extra shipping. We will notify you if this is the case. We are also happy to give you a shipping quote prior to placing your order if that is preferred.
We will try our best to ship your order the day it is placed. If an order is placed outside of normal business hours (Monday - Friday 10AM - 6PM; Saturday 10AM - 4PM), it will ship out the following business day. Exceptions to this are federal holidays and other days when the shop is closed.
Orders are shipped USPS priority or parcel select. We will send you a shipping notification email with your tracking number once your order has been packaged and leaves our store. Most orders will take 2-5 days from this time to be delivered.
If you have other shipping needs, including requiring faster shipping, please contact us at email@example.com or 803-931-3995 and we will work to accommodate your request.
If you need your order (or items in your order) gift wrapped, we are more than happy to do so. Please leave instructions in the comment section when placing your order.
We cannot be responsible for an order once it has been marked as delivered by USPS. If you'd like signature required shipping for your order, please contact us (firstname.lastname@example.org) at the time your order is placed.
We are happy to offer shipping to our international customers for a $35 flat-rate. For non-clothing shipments, we occasionally need to charge extra shipping. We will notify you if this is the case. We are also happy to give you a shipping quote prior to placing your order if that is preferred.
Orders are shipped USPS, and could take up to several weeks to be delivered. We are not able to provide tracking information on your international order.
If you require faster shipping or international tracking, please contact us at email@example.com or 803-931-3995 and we will work to accommodate your request for an additional shipping rate.
All tariffs, duties, taxes, and / or customs fees are the responsibility of customer.
We will gladly accept regular-priced merchandise for exchange, refund, or store credit within 10 days of delivery. Items must be in unworn, unwashed condition with tags attached.
WE DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS.
exchange or store credit – cost $0
if you wish to exchange an item for another size or return an item for store credit, we will cover the cost of the return shipping label. Once we receive the item(s), we will ship out the exchange and/or issue a store credit.
refund – cost $8
if you wish to receive a refund, we will generate a return shipping label for you at a cost of $8. Once we receive the item(s), a credit will be issued to the original form of payment with the $8 shipping label fee deducted.
Contact us at firstname.lastname@example.org for instructions on how to process a return.
ALL SALE ITEMS ARE FINAL SALE